

Increase in business expansion into the cities
Reduction in manual labor
Increase in item availability
Increase in Order per day



M1 needed to rethink how customers pre-ordered the Samsung Galaxy S25. The traditional experience of long queues, complex forms, and multiple customer service calls wasn't delivering the seamless journey their customers expected from a leading Singapore telco.
Increase in business expansion into the cities
Reduction in manual labor
Increase in item availability
Increase in Order per day