Discover how top Malaysian retailers close sales gaps with AI and WhatsApp. Join us in KL on June 5 to turn chats into conversions.
Malaysian retailers are losing customers in the gaps. The gap between Instagram discovery and your website. The gap between adding to cart and completing purchase. The gap between "I have a question" and getting actual help. Every gap is a lost sale.
Your customers are already living in messaging apps. They're coordinating group buys in WhatsApp, sharing product finds in Instagram DMs, and expecting businesses to meet them there. But most retailers are still forcing customers back to websites and phone calls that feel broken by comparison.
The Malaysian retailers winning aren't the ones with the best products or lowest prices. They're the ones who eliminated the gaps. Who figured out how to capture intent the moment it happens and convert it before customers lose interest or find alternatives.
Experience The Difference at In-Thread Retail Edition Join us in Kuala Lumpur to see exactly how leading Malaysian retailers eliminated the gaps that kill conversions. Through live demonstrations and real case studies, you'll discover how WhatsApp Business and Conversational AI can:
Deliver personalised shopping experiences that improve customer engagement and drive sales through AI-powered recommendations Optimise mobile-first experiences for seamless shopping journeys, capturing the 60-70% of purchases happening on mobile Enable real-time communication that reduces friction and converts customer inquiries into sales more effectively Turn messaging into your most powerful sales channel, starting with the next chat.
Date: Thursday, 5 June 2025
Time: 1:00 - 5:00 PM (GMT+8)
Location: W Hotel Kuala Lumpur
Agenda: 1:00 PM: Arrival & Experience Lounge 1:30 PM: Welcome To In-Thread Retail 1:40 PM: What’s Changing? Redefining Retail for the AI Era 2:00 PM: Blueprint for Change: ADA’s Retail Transformation Playbook 2:20 PM: Messaging+AI in Motion: Conversational Commerce 2:35 PM: Break (30 mins) 3:10 PM: Retail Transformation in Action: A Panel with Trailblazers 3:55 PM: Mini-Masterclass: 3 Use Cases You Can Deploy Tomorrow 4:40 PM: Conversational Retail: What’s Next from Meta 5:00 PM onwards: Networking Why Attend? Discover the Future of Retail Join us in Kuala Lumpur for an exclusive in-person event with retail innovators, tech experts, and industry leaders. Explore how conversational commerce is redefining retail operations, customer experiences, and business growth in Malaysia.Learn from Industry Trailblazers Gain insights from focused sessions and expert panels covering omnichannel strategy, AI-powered engagement, and digital transformation—tailored to the needs of the Malaysian retail market. Build High-Impact Connections Connect with retail leaders and technology partners driving meaningful change. Exchange ideas, spark collaborations, and find new opportunities to grow and innovate.A Proven Platform, Now for Retail Our last edition gathered 80+ leaders from banking and finance, resulting in real partnerships and innovation. This time, we bring the same winning format to retail, focused on its unique challenges and opportunities.
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