Deliver Personalised Engagement at Scale Across Asia

Customer Engagement Services Powered by Conversational AI

In today’s connected world, great customer experience is built on real-time, relevant, and responsive communication. ADA’s customer engagement services harness the power of conversational AI solutions to transform the way brands connect with users—across messaging apps, web, and mobile. Our AI-driven engagement solutions help enterprises automate conversations, nurture relationships, and drive sales with precision across APAC region.

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Conversational AI Across the Customer Journey

01
Engage Smarter, Sell Faster, Support Better

Our conversational AI solutions are trained to understand, predict, and respond in natural language, enabling brands to build real-time relationships that drive lifetime value.

Whether it’s WhatsApp, LINE, or webchat, our platform enables 24/7 intelligent interactions, from lead generation to post-purchase support.

  • AI-powered WhatsApp chatbots for commerce and support
  • Conversational AI across Meta Messenger, IG DM, and Telegram
  • Web & in-app chat to reduce churn and increase retention
  • Personalised automation that adapts to behavior and language

Enterprise-Grade Automation for Customer Engagement

02
Drive Performance With Smart Workflows & Data Activation

Our customer engagement platform is designed for large-scale, high-touch environments. Using rule-based logic, machine learning, and behavioral triggers, we help brands deliver real-time responses with human-like accuracy without losing brand voice.

  • Unified customer view from CRM & first-party data
  • Trigger-based responses & campaign flows
  • Omnichannel contact center automation
  • AI agent handoff and escalation systems
  • Multi-language NLP models for regional relevance

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