AI-Powered Customer Data Platform (CDP) Solutions

Turning Data into Personalised Action with a 360° Customer View

A Customer Data Platform (CDP) gives you a unified, 360-degree view of your customers by consolidating data from every touchpoint into a single source of truth. Without a CDP solution in place, your teams waste time gathering siloed, outdated customer information from disconnected sources. Our AI-powered CDP solution changes that dynamic by collecting, analysing, and activating data in real time to boost engagement and business growth.

With a CDP, you gain a comprehensive overview of each customer, including demographics, preferences, behaviors, and more, all in one place.
This unified profile allows you to uncover valuable insights, sharpen your customer segmentation strategy, and personalise communications at scale. By breaking down data silos, a CDP enables AI-driven analytics and predictive modeling on complete customer profiles, so you can anticipate needs and deliver relevant experiences.

The end result is improved decision-making and tailored marketing that ultimately drives higher conversion and loyalty. Take your customer experience to the next level with in-depth consumer profiles and real-time personalisation across every channel.

Key Benefits of an AI-Powered CDP Solution

Explore practical, real-life use cases for enterprises aiming to expand their business, amplify footfall traffic, and improve customer retention strategies.

Unified Customer Data Platform

Break down data silos by aggregating all customer data (online, offline, CRM, etc.) into one central platform. This single customer view becomes the source of truth for marketing, sales, and service teams.

360-Degree Customer Profiles

Build comprehensive profiles that include purchase history, web interactions, mobile app usage, and more. A 360° view lets you understand each customer’s journey and lifetime value in rich detail.

Personalised Marketing at Scale

Leverage AI-powered insights to create precise audience segments and trigger individualised campaigns. Deliver the right message on the right channel at the right time, significantly improving engagement and conversion rates.

Improved Analytics & Decision-Making

With all data unified and updated in real time, your analytics become more accurate and actionable. Identify trends, predict customer behavior with machine learning, and make data-driven decisions faster to seize new opportunities.

Privacy Compliance & Trust

A CDP built with proper data governance helps manage consent and privacy preferences (e.g. compliance with GDPR and other regulations). By using first-party customer data responsibly, you build greater trust while still extracting powerful insights for growth.

Our Customer Data Platform Solutions

CDP Licensing

Optimise costs and maximise insight with flexible licensing for a dynamic data future

ADA provides flexible CDP licensing options that allow your business to choose the most cost-effective and scalable model for your needs. We support various licensing models, including subscription-based SaaS licenses, perpetual on-premises licenses, and usage-based agreements, each with clear terms and conditions. Our experts will guide you in selecting the right Customer Data Platform solution and licensing model that aligns with your data volume, budget, and compliance requirements. By tailoring the CDP licensing to your organisation, you can optimise costs while ensuring the platform can scale as your customer data grows. The result is a future-proof CDP deployment that delivers maximum insight and ROI without unnecessary expense or lock-in.

CDP Strategy & Consulting

Master your data journey with the right CDP strategy and expert consulting

Our CDP Strategy & Consulting services provide comprehensive guidance to help you plan, implement, and get the most value from your Customer Data Platform. As part of our customer data platform consulting approach, we start by assessing your business objectives, existing data landscape, and technical readiness. We then develop a tailored CDP strategy and roadmap that covers everything from selecting the optimal CDP technology vendor to defining key use cases (such as personalisation, customer journey orchestration, or analytics). Our consultants work closely with your team to integrate the CDP into your current technology stack (CRM, marketing automation, e-commerce platforms, etc.) and to establish strong data governance and privacy compliance practices from day one. By leveraging our expertise in data analytics and AI, we also help you define advanced segmentation strategies and AI-powered use cases that make the most of your unified customer data. The ultimate goal of our consulting is to ensure your organisation fully harnesses the CDP, improving data-driven decision making, enabling personalised marketing across channels, and achieving superior customer experience outcomes.

CDP Tech Services

Streamline integration and gain deeper insights with our expert CDP tech services

ADA’s CDP Tech Services offer a comprehensive range of technical solutions to implement and optimise your Customer Data Platform. Our seasoned data engineering team handles the end-to-end technical execution, from initial CDP setup and custom integration development to ongoing platform management and support. We ensure seamless data integration from all your sources: websites, mobile apps, CRM systems, point-of-sale, and more. This includes building robust data pipelines to ingest, process, and unify streaming data in real time, as well as setting up secure cloud data storage and warehousing for your customer profiles. With our managed CDP services, you get continuous monitoring and optimisation of the platform’s performance, so your customer data is always accurate, up-to-date, and accessible. We also prioritise security and compliance, implementing strict access controls and encryption to protect sensitive customer information in line with regulatory standards. By leveraging our technical expertise and AI-driven analytics tools, we help you extract superior insights from the CDP, from real-time customer segmentation to predictive analytics and personalised recommendation engines. Ultimately, our CDP tech services empower your business to turn customer data into actionable intelligence and create meaningful experiences at every touchpoint.

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