Nghiên cứu điển hình

We helped a leading Food Delivery and Quick Commerce brand revise their Standard Operating Procedures (SOP) to improve their NPS and reduce partner attrition rate

India

Data Analytics

Services

Learn how ADA’s Power BI dashboards increase NPS, reduce partner attrition, and provide real-time tracking and complaint monitoring for actionable insights.

The Results

‍

The Execution

The customer is a leading food aggregator connecting restaurants to over 100M customers across the continent, generating $900M in revenue.

The client faced challenges with its monthly payout protocol and SOP, which led to restaurant partner attrition and lower NPS, partly due to non-collaborative deductions for customer complaints.

ADA helped to revamp SOP by addressing partner concerns with a restructured SOP for equitable gratification practices and a Power BI dashboard for real-time performance tracking and monitoring complaints such as viewing rates, response rates and gratification acceptance.

The strategic changes resulted in a 7% increase in NPS, a 3% decrease in partner attrition, and improved engagement with the revised SOP.

▲7%

Increase in NPS (Net Promoter Score)

▼3%

Reduction in partner attrition rate

40%

Response rate to SOP notifications

30%

Acceptance rate on the nudge

~200 increase

Increase in Revenues

Case Studies

We helped a leading Food Delivery and Quick Commerce brand revise their Standard Operating Procedures (SOP) to improve their NPS and reduce partner attrition rate

India

Data Analytics

Services

The Challenge

M1 needed to rethink how customers pre-ordered the Samsung Galaxy S25. The traditional experience of long queues, complex forms, and multiple customer service calls wasn't delivering the seamless journey their customers expected from a leading Singapore telco.

What we have achieved

~200 increase

Increase in Revenues

The Results

‍

The Execution

The customer is a leading food aggregator connecting restaurants to over 100M customers across the continent, generating $900M in revenue.

The client faced challenges with its monthly payout protocol and SOP, which led to restaurant partner attrition and lower NPS, partly due to non-collaborative deductions for customer complaints.

The strategic changes resulted in a 7% increase in NPS, a 3% decrease in partner attrition, and improved engagement with the revised SOP.

▲7%

Increase in NPS (Net Promoter Score)

▼3%

Reduction in partner attrition rate

40%

Response rate to SOP notifications

30%

Acceptance rate on the nudge

Nghiên cứu điển hình

We helped a leading Food Delivery and Quick Commerce brand revise their Standard Operating Procedures (SOP) to improve their NPS and reduce partner attrition rate

The Results

The Execution

▲7%

▼3%

40%

30%

Contents

Case Studies

We helped a leading Food Delivery and Quick Commerce brand revise their Standard Operating Procedures (SOP) to improve their NPS and reduce partner attrition rate

Case Studies

We helped a leading Food Delivery and Quick Commerce brand revise their Standard Operating Procedures (SOP) to improve their NPS and reduce partner attrition rate

The Challenge

What we have achieved

The Results

The Execution

▲7%

▼3%

40%

30%

Contents

ADA Conversational AI

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