See how a multi-brand auto dealer used TikTok ads and Click to WhatsApp to grow leads 182%, cut CTWA CPC by 63% and reduce cost per lead by 71% here!
The Results
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The Challenge
As the official dealer for Mercedes-Benz, newly onboarded Peugeot and Leapmotor, and several other automotive brands, our client faced a familiar problem in a changing automotive landscape: attracting high intent prospects and converting attention into qualified inquiries.
Each brand spoke to a different audience with distinct motivations. Mercedes-Benz buyers were driven by design, performance, and prestige. Peugeot shoppers were more pragmatic, price sensitive and information hungry. Meanwhile, newer brands like Leapmotor needed awareness just as much as lead generation.
The challenge was two fold:
- Generate quality leads at scale without inflating costs
- Deliver brand specific messaging that resonated with very different buyer profiles all within one performance framework
The existing lead pipeline lacked behavioral depth and predictive targeting. The question was not simply how to generate more leads it was how to generate better ones.
The Solution
To address the complexity of a multi brand portfolio, we built a performance strategy that combined audience intelligence, creative experimentation, and conversational conversion.
First, we activated targeted lead generation campaigns to attract high intent audiences across platforms. From there, we transformed first party leads into lookalike audiences, enabling us to scale reach without sacrificing relevance.
Creative was treated as a performance lever, not just a visual choice. We tested TikTok formats aggressively carousel versus video to find what worked for each brand personality:
- Mercedes-Benz creatives leaned into cinematic video formats that showcased luxury, engineering, and driving experience
- Peugeot performed stronger with carousel ads that focused on pricing, specs, and value forward information
Finally, we redesigned the conversion experience itself. Instead of sending users through long forms, we activated Click to WhatsApp CTWA with structured, pre filled messages and in chat FAQs. This reduced friction dramatically and turned conversations into conversions faster, simpler, and more personal.
The Execution
We approached execution as a live optimization engine refining signals, testing formats, and improving efficiency every step of the way.
Audience strategy began with high intent targeting and scaled through lookalike modeling using qualified leads. This ensured reach was not just expanded it was sharpened.
Creative strategy focused on rapid learning:
- TikTok video ads were optimized to tell aspirational stories for premium brands
- Carousel formats delivered clarity and choice for value driven models
- Continuous AB testing ensured spend flowed only into what worked best
Conversational conversion became the centerpiece.
By testing different message structures, question flows, and FAQ formats within WhatsApp, we identified the message designs that encouraged quicker responses and smoother handovers. Customers were no longer filling out forms they were starting conversations.
Every insight looped straight back into optimization:
- Creative refreshes prevented fatigue
- Lookalike pools evolved with lead quality
- Messaging structures improved with real chat behavior data
The result was a campaign that did not just drive traffic it created momentum from first tap to first conversation.
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