Home
Case Studies

Nghiên cứu điển hình

We helped a leading ecommerce retailer trial a centralised data operations team to improve efficiencies and reduce incident rates​

Dữ Liệu & AI
Data Engineering
India
Retail

Discover how ADA centralized data operations for an ecommerce retailer, improving efficiency and reducing incident rates with automated pipelines. Learn more.

The Results

{{stats-component}}

‍

The Execution

An eminent Indian e-commerce entity specializing in fashion, beauty, and lifestyle products operated in separate data organization silos for each department (e.g., marketing, finance, insights) which requested different data types (e.g., commercial data, clickstream data, storefront data).​

Engineering teams were inundated with creating, maintaining, and updating data pipelines for each department request. This created a lot of inefficiencies and resulted in slow response times to data requests.​

ADA helped define and trial a centralized data operations team that would triage and manage all departmental data issues, perform initial assessment and route analysis findings to the relevant engineering teams.​

ADA also improved the data process and minimized incident rates by building self-healing data pipelines and reporting on data accuracy. ADA also put in place data pipelines and business logic for derived and aggregated datasets orchestrated using Azkaban; a batch workflow job scheduler that allows for tracking and monitoring of the data workflows.​

▼75% TTR​

The average Time-To-Response for frequent data issues was reduced from 20 days to 5 days.​

▼66% Incidents​

​Average weekly incidents was reduced from 30 to 10.​

▲Efficiency​

Customer’s engineering teams could focus on improving the source data integrations.​

~200 increase
Increase in Revenues

Contents

Case Studies

We helped a leading ecommerce retailer trial a centralised data operations team to improve efficiencies and reduce incident rates​

Dữ Liệu & AI
Data Engineering
India
Retail

The Challenge

M1 needed to rethink how customers pre-ordered the Samsung Galaxy S25. The traditional experience of long queues, complex forms, and multiple customer service calls wasn't delivering the seamless journey their customers expected from a leading Singapore telco.

What we have achieved

~200 increase
Increase in Revenues

The Results

{{stats-component}}

‍

The Execution

An eminent Indian e-commerce entity specializing in fashion, beauty, and lifestyle products operated in separate data organization silos for each department (e.g., marketing, finance, insights) which requested different data types (e.g., commercial data, clickstream data, storefront data).​

Engineering teams were inundated with creating, maintaining, and updating data pipelines for each department request. This created a lot of inefficiencies and resulted in slow response times to data requests.​

ADA helped define and trial a centralized data operations team that would triage and manage all departmental data issues, perform initial assessment and route analysis findings to the relevant engineering teams.​

ADA also improved the data process and minimized incident rates by building self-healing data pipelines and reporting on data accuracy. ADA also put in place data pipelines and business logic for derived and aggregated datasets orchestrated using Azkaban; a batch workflow job scheduler that allows for tracking and monitoring of the data workflows.​

▼75% TTR​

The average Time-To-Response for frequent data issues was reduced from 20 days to 5 days.​

▼66% Incidents​

​Average weekly incidents was reduced from 30 to 10.​

▲Efficiency​

Customer’s engineering teams could focus on improving the source data integrations.​

Contents

Nghiên cứu trường hợp liên quan

Duyệt công việc của chúng tôi
Đạt giải thưởng

We achieved victory with an outcome-based model for TMRW by UOB's through 35% weekly surge in new user acquisition

Đạt giải thưởng

We helped a leading Food Delivery and Q-Commerce brand monetize brand insights​

Đạt giải thưởng

We helped a leading Food Delivery and Quick Commerce brand revise their Standard Operating Procedures (SOP) to improve their NPS and reduce partner attrition rate

Đạt giải thưởng

We helped a leading Food Delivery and Quick Commerce brand expand business and increase orders

Đạt giải thưởng

We helped leading Food Delivery and Quick Commerce brand improve the delivery executive’s retention

Đạt giải thưởng

ADA helped a global data integrator accelerate the development of light data connectors for a 10x growth in customers

Related case studies

Browse our work
Award-winning

We achieved victory with an outcome-based model for TMRW by UOB's through 35% weekly surge in new user acquisition

Award-winning

We helped a leading Food Delivery and Q-Commerce brand monetize brand insights​

Award-winning

We helped a leading Food Delivery and Quick Commerce brand revise their Standard Operating Procedures (SOP) to improve their NPS and reduce partner attrition rate

Award-winning

We helped a leading Food Delivery and Quick Commerce brand expand business and increase orders

Award-winning

We helped leading Food Delivery and Quick Commerce brand improve the delivery executive’s retention

Award-winning

ADA helped a global data integrator accelerate the development of light data connectors for a 10x growth in customers

Ready to Transform Your Customer Conversations?

Book a personalised demo and see how ADA's Conversational AI can drive growth for your industry.

Hãy cùng nhau làm việc

Sẵn sàng biến dữ liệu thành lợi thế cạnh tranh của bạn?

Liên hệ