Explore how AI & data-driven solutions transform customer experiences and drive ROI at our exclusive event in Kuala Lumpur.
From CDP to ROI: Delivering Exceptional Customer Experiences In today's hyper-competitive market, delivering exceptional customer experiences is no longer a nice-to-have; it's a must-have for survival and growth. To truly connect with your customers on a deeper level and drive lasting relationships, you need a robust and flexible data strategy. This strategy should empower marketing activation through next-gen CX solutions, enabling you to personalize interactions, anticipate customer needs, and deliver seamless, omnichannel experiences that exceed expectations.
Join us in Kuala Lumpur for an exclusive event where we will share our expertise and showcase how our data & AI-driven solutions are transforming customer experience and delivering ROI.
Date: Wednesday, 26 February 2025
Time: 2:30 - 5:00 PM (GMT+8)
Location: W Hotel Kuala Lumpur
Agenda:
2:30PM: Registration, Refreshment & Networking 3:00PM: Welcome & Keynote Opening – ADA's Vision for Data and AI Driven Future 3:20PM: Re-Think: The Role of Customer Data - How does a data-driven customer experience strategy impact business revenue? What are the best practices to ensure a successful customer data strategy? 3:45PM: Re-Invent: Customer Experience Delivery (Client Spotlight) - Case studies and key learnings on successful implementations of customer data activation and optimisation. 4:10PM: Re-Build: The Customer Data Platform (Solution Demonstration ) - How to accelerate customer data activation using a composable architecture. End-to-end demonstration of NextGen CX solution. 4:35PM: Future Of Next Gen Customer Experiences (Fireside Chat) - Panelists: ADA, Snowflake, Braze, Fivetran 5:00PM: Networking & Booth Visits
What You’ll Experience
Gain Actionable Insights: Leave with practical strategies and actionable insights that you can immediately apply to your own organization's data initiatives. Explore Real-World Success Stories: Discover how leading companies are transforming their businesses with data-driven strategies and learn from their successes and challenges, including how they leverage CDPs to enhance customer experience. Experience Cutting-Edge Solutions : Engage with live demos and interactive sessions to see how innovative solutions from ADA, Snowflake, Fivetran, and Braze can help you achieve your business goals, particularly in building and implementing a successful CDP strategy. Connect with Industry Leaders: Network with data professionals, industry experts, and thought leaders to build valuable connections and expand your professional network.
Who Should Attend
Senior decision-makers responsible for leading their organizations in a data-driven, digital direction.
Data fuels change. We’re igniting it!
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